Key Facts About Our Service

1. The Financial Conduct Authority (FCA)

The FCA is an independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Who regulates us?

Mudhut Property Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 804414.

Our permitted business is insurance distribution.

3. Whose products do we offer?

We offer products from a single insurer, Paymentshield, for Rent Protection Insurance, Tenant Liablity Insurance and Landlord Insurance.

4. Which service will we provide you with?

You will not receive advice or a recommendation from us for our insurance policies. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

5. What will you have to pay us for our services?

All the prices we quote for insurance policies are inclusive of all taxes and we do not charge fees.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us in writing at Mudhut Property Ltd, 21-22 Old Steine, Brighton, BN1 1EL or by phone on 0330 445 5440.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Further information about the scheme is available from the Financial Services Compensation Scheme on their website: www.fscs.org.uk